Troubleshoot QuickBooks Has Stopped Working Or Not Responding

 

Accounting and marketing sectors have witnessed many positive changes because of QuickBooks. This software has changed the way businesses work. QuickBooks has a lot of noteworthy functionalities, but it also has a lot of technical problems that make its usability complex at times. One of these issues faced by users is in the form of a message that says QuickBooks has stopped working or not responding. It is one of the most common problems with QuickBooks that causes the software to shut down unexpectedly. It can cause you to lose important information and take longer than necessary to finish your work. Through this piece of writing, we will make an attempt to fix QuickBooks has stopped working or not responding error.

Main causes behind QuickBooks has stopped working Error

This Error is caused by a wide range of different things. Here are some of the most important things that led to the Error:

•        A company file name being too long is one of the primary reasons behind this error.

•        The QBWUSER.INI file may be broken.

•        A broken hard drive can also lead to this error.

•        Your computer has been infected with malware or a virus.

•        Files related to QuickBooks could be broken or corrupted.

•        The Windows O/S may be facing some technical issues.

 

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How can I rectify QuickBooks has stopped working or Not Responding Error

The approaches given below should aid you in fixing the error.

Resolution 1: Use QuickBooks Install Diagnostic Tool

•        Download the tool from the Intuit website and save it on the computer where QuickBooks is installed.

•        Close any programs or apps that are running.

•        Run the QuickBooks Install Diagnostic Tool, and then wait for it to finish its analysis.

•        When you're done, make any changes you need to and then restart your system.

•        Check to see if QuickBooks not responding error fixed. If it's still bothering you, move on to the next resolution.

 

Resolution 2: Restarting the system and disabling the antivirus

•        Turn off your antivirus software and restart your computer.

•        Launch QB Desktop, sign in, and use the program to see if the Error has been fixed.

 

Resolution 3: Rename QBWUSER.INI file.

The steps to rename the QuickBooks initialization file are given as follows:

•        You need to open Windows Explorer and find the path:

•        Users/user/AppData/Local/Intuit/QB

•        Once you find the QBWUSER.ini file, right-click on it and choose rename.

•        Include .old to the end of the file name.

•        You must also change the name of EntitlementDataStore.ecml by adding.old. to the end.

•        In fact, if you change the names of these files, QuickBooks won't be able to use them. QuickBooks makes a new copy of these files because they are important to the way the software works. With new files, nothing will go wrong (s).

•        Rename these files and then open QuickBooks again to see if the Error is still there.

Resolution 4: Use QuickBooks Clean Install

•        Go to the Start menu and choose Control Panel.

•        After that, click on Programs and Features.

•        Look for QuickBooks Desktop in the list of programs that appears on the screen.

•        Then click on it and choose Uninstall/Change.

•        Now, choose Uninstall.

•        Wait until the process of uninstalling is done.

•        After the process is done, use the clean install Tool to reinstall QuickBooks Desktop. Make sure you have your license and product keys handy when you install the software.

•        After the process is done, restart your computer and open QuickBooks Desktop again to see if the problem is fixed.

 

Resolution 5: Switch to a new admin user

Error can be fixed by making a new administrator. Follow the steps below to make a new Admin:

•        From the Start menu, choose Settings, then Accounts.

•        Choose Family and other users.

•        Choose some admin name.

•        You have to choose Change account type.

•        Under Account type, choose Administrator.

•        Then, click OK.

•        After signing in with this new account, open QuickBooks.

•        Check to see if QuickBooks has stopped working error got fixed.

 

Resolution 6: Move the company file

•        Press Win and E keys at the same time. The My Computer window shows up on the screen.

•        Look for any data files that end in .qbw extension.

•        Look for the file on the network where it is stored.

•        Right-click on the file you want to copy and choose the option to Copy.

•        Go to the C: Drive next.

•        Give your new folder the name QBTEST when you make it.

•        When you open your company file, copy it into this folder.

•        Start the program for QuickBooks Desktop.

•        You can choose Restore Existing Company from the C:/QBTEST folder.

•        Open the document that was moved to the QBTEST folder.

•        Make sure the problem has been fixed. If it doesn't, move on to the next option.

 

Resolution 7: Scanning for any Bad Sectors.

•        Press Win + E to open Windows File Manager.

•        Right-click the C drive.

•        Choose Properties.

•        Click Check now after choosing the Tools menu.

·         Check the boxes next to Automatically fix file system problems and Search for and try to fix bad sectors.

•        Click Start.

•        Wait until Windows has finished scanning and fixing the computer.

 

Resolution 8: Inspect your Internet Connectivity

Use a stable internet connection while accessing QuickBooks. A poor internet connection may also provoke interruptions in QuickBooks functionalities.

 

This article apprised you with 8 simple solutions for fixing QuickBooks has stopped working or not responding error. If you face any interruptions while following the steps, reach out to our experts at 1 800 761 1787.